How can we help?
Customer support
For anything about an existing order, the AkroScan app, or your personal data (including deleting your scans): email support@akrolimb.com. We reply within 1 business day.
General enquiries
For partnerships, clinics, press, or anything else before you order, email info@akrolimb.com. Clinics can also use our clinic contact form.
Quick answers
Common questions are answered in our FAQ. How we handle your data is in our Privacy Policy, and the terms of every order are in our Terms & Conditions.
Complaints
If something has gone wrong, email support@akrolimb.com with "Complaint" in the subject line and the email address you ordered with. We'll acknowledge it within 2 business days and give you a full reply within 14 days. If we reach a deadlock, we'll write to you naming a certified alternative dispute resolution (ADR) provider and telling you whether we're willing to use it. Nothing about buying online removes your right to go to court. For complaints about how we handle your data, you can also contact the UK Information Commissioner's Office at ico.org.uk.
Company details
This website and the AkroScan app are operated by Akrolimb Ltd, registered in England & Wales, company number 17066080. Our registered office address is recorded on the public register at Companies House under that company number and is available from us on request.